Enter a new stage in network-based recording with our Enterprise Communication Recording (ECR) service. The Telco network-based service records calls that any employee makes on a business mobile phone as part of his or her job delivering three main benefits for companies:
With ECR, discussions with customers or business partners are easier to understand thanks to the recording, the transparency of work processes is increased and can be optimised on the basis of the findings. Employees from the sales department can thus record the verbal consent of customers or check information about discounts granted as part of the preservation of evidence. Thanks to ECRs, insurance companies are able to evaluate counselling interviews against the background of quality assurance and thus determine the training needs of employees. Last but not least, customer satisfaction is also increased by specifically trained employees. Doctors, lawyers or tax consultants can document and archive consultations in this way. Stored recordings can be easily found thanks to tags. In addition, ECR helps in general to detect cases of fraud and to make business processes transparent.
The subscriber himself accesses his recorded calls and plays them back. An intuitive interface enables simple, user-friendly operation and helps to navigate easily through the menu items. The user can not only play back recordings, but also download them or send them by email in mp3 format. Our user interface is assessible from desktop and smartphone alike. Thanks to the validation by Broadsoft, our network-based recording is compatible with the BroadWorks SIP Interface. This delivers a new way of business communications with all the advantages of the Cloud. Our recording solution ensures a higher flexibility and accessibility for your business.
The ECR is based on our proven Mobile and Fixnet Call Recording solution, which has been successfully used by customers such as Swisscom, A1, Deutsche Telekom, Monaco Telecom, and many more since 2015.
Please get in contact with our experts for more detailed information on our Network-based Recording.
Please refer also to our Mobile and Fixnet Recording for a highly secure approach excluding playback or delete options for individual employees.