Network Contact Center

Network Contact Center for Telcos

Provide a Cloud Contact Center for Corporate Customers

The CreaLog Network Contact Center Solution opens up great opportunities for Communication Service Providers to approach their corporate customers with a compelling value proposition and offers great scaling flexibility for their customers: Its deployment options range from small businesses in need for a flexible automatic call distribution (ACD) system right up to enterprise organizations wishing to implement and operate a feature-rich contact center or unified communications and collaborations platform (UCC) serving their customers at any time or place. The Telco Network deployed Contact Center Solution opens up an easy way for migrating Automatic Call Distribution (ACD) into the cloud through a Software-as-a-Service (SaaS) solution.

Corporate customers of network operators may start with a contact center offering telephone services only. But often the need arises for an expansion by an integrated and highly advanced interactive voice response (IVR) system for call steering, caller identification and customer self-service for rapid first call resolution. Important options include Call Recording for quality management, transcription of communication for documentation, as well as Speech Analytics for word-spotting and data mining.

For details please download our Network Contact Center White Paper.


Features at a glance

  • Carrier Grade for  TDM, VoLTE, IMS, and NGN networks
  • Multichannel Contact Center
  • Service Creation Environment
  • Comprehensive Rights Management System
  • Freely Defined User Groups
  • Powerful Workflow Engine

 

  • Multiple Views for Workload, Status, Agent List
  • Individual Agent Menu
  • Mobile Logon to the CCC
  • Call Information
  • Call Reason Coding
  • Agent Group information
  • Call Transfer
  • Caller Blacklist
  • WebRTC Support
  • Sophisticated Queue Handling Features
  • Real-Time Monitoring
  • Customized Reporting

Contact

General requests
+49 89 324 656-0
Service Hotline (24/7)
+49 89 324 656-10

Newsletter

Please subscribe to our newsletter here!

How to reach us

Address

CreaLog
Frankfurter Ring 211
80807 Munich
Germany

How to reach us

Please use our Google Maps Entry and park comfortably behind our building on the signposted CreaLog customer parking lots.