Case Studies

Swisscom Mobile Voice Recording

Stephan Gehri
Product Manager Mobile Voice Recording at Swisscom

“I am absolutely delighted that with the help of CreaLog, we can now offer our Mobile Voice Recording for telephone calls and SMS messages as a managed service to our customers, also enabling them to meet requirements stipulated by FINMA today.

We are proud to be Switzerland’s first mobile network operator to provide a solution that also accounts for the tightened financial market regulations enacted by the European Parliament.”

Mobile Voice Recording

Communications technology created by CreaLog forms basis for a new, MiFID II compliant, recording service that Switzerland’s leading telecom provider, Swisscom, has launched in January 2015. It provides financial institutions and other organizations with an easy way to record and archive mobile phone calls and SMS messages along with other, related data. The service is built on CreaLog’s Mobile Call Recording solution and is the first of its kind to be implemented in a European mobile telephone network.

Click here for the official Swisscom product page.


All data is stored encrypted

In the case of calls made to a line registered for Mobile Voice Recording, callers will first hear a message informing them that the call is being recorded. The recorded conversation, as well as connection information such as dates, call duration and phone number, is stored in encrypted form in Swisscom’s Swiss-based data centres. The content of the call is encrypted using the public key procedure, meaning that only the customer with the matching private key can access the data. The data can only be decrypted by individuals with prior authorisation to do so. All accesses are logged.

Please click here to download the full Case Study with more details.

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