“The rapid growth of our customer base requires the ongoing expansion of our resources and services, which is why we opt for partnerships with top-performing market leaders. CreaLog is helping us to offer our customers the best and most advanced services available in the market.“
Redundantly designed and networked, the CreaLog Voice Portal for the Unitel customer service initially provided 2,400 channels. It is connected via SS7 to an Ericsson Mobile Switching Center (MSC) and has a multilingual speech recognition component as well as Text-To-Speech (TTS).
The redundantly setup system architecture is distributed over two locations. Network management is based on SNMP. To help Unitel create new speech dialogs, test and development systems have also been made locally available.