IVR - Interactive Voice Response

IVR Voice Portal

Professional voice self service for a new customer experience

Intelligent interactive voice response (IVR) systems are at the core of  our business for more than 25 years now. Our broad base of customers from all trades and the multitude of implemented applications make CreaLog the ideal partner for any company that needs more than a simple "Please press 1, 2, or 3" on the phone. 

Our Voice Portals are the base for announcements, tariff information, call queues, authentification, and many more applications.

Fully or partially automated services significantly reduce costs and enable new services. IVR systems are available 24 hours a day and 7 days a week and take no vacation. They are always kind and patient even when performing tedious standard jobs.

Intelligent self service voice portals with sophisticated speech recognition technology — using natural language unterstanding and AI —  securely identify the customer and enable safe legitimization. Voice biometrics offers additional security features. With modern speech recognition, callers may freely voice their intent and will be directly guided to the right service or agent.

 

Count on our 25 years of expertise

With more than 400 customers from all industries we have a proven record of success. Please check our reference overview or directly download our A1 Telekom Austria, PAYBACK or ITDZ case studies.


A Network IVR in conjunction with a MRF enables CSP and network operators to play prompts like out of coverage information, tariff information, perform a top-up process for pre-paid tariff plans and many other standard tasks autonomously.


An Enterprise Voice Portal offers options including sophisticated routing, database queries up to fully automated VoiceBot services. It can be either deployed at a Telco as a Voice Portal as a Service (VPaaS) for clients or on-premise for companies that feel the need for an integrated in-house solution of IVR and Contact Center because service hotlines often require intelligent routing and self service.

The CreaLog Enterprise IVR offers voice portal technology featuring sophisticated speech recognition, voice biometrics, and text synthesis technology. 

With over 80 languages and dialects to choose from, speech recognition offers a broad choice for customer communication in native languages. With the CreaLog Service Creation Environment trained staff is able to create complex services using a graphical toolkit that supports scripting and object oriented programming. Web interfaces allow service creation for customers as well as safe service configuration and monitoring.

 


Common Features

Both CreaLog Network and Enterprise IVR come with many predefined objects, allowing for easy implementation of new services. Nearly any integration interface for Web, database, email, file transfer is present and ready for use. Application modules start with A as in Auto Attendant or Announcement and continue to W as in Wait or Call Queue.

Please Download our Voice Portal Data Sheet for details.


Contact

General requests
+49 89 324 656-0
Service Hotline (24/7)
+49 89 324 656-10

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How to reach us

Address

CreaLog
Frankfurter Ring 211
80807 Munich
Germany

How to reach us

Please use our Google Maps Entry and park comfortably behind our building on the signposted CreaLog customer parking lots.